Cancellation Policy

Our cancellation policy is designed to ensure that our customers are aware of their rights and responsibilities when cancelling an order.

Cancellation Window

If you need to change or cancel your order, please contact us within 24 hours of placing your order. This allows us to process your request before the order is shipped.

Cancellation Procedure

To cancel an order, please contact our customer support team via email or phone. Provide your order number and a clear explanation of the reason for cancellation.

Cancellation Fees

We do not charge any cancellation fees for orders cancelled within the 24-hour window. However, if the order has already been shipped, the customer will be responsible for the return shipping costs.

Refunds

Refunds will be processed within 5-7 business days of receiving the returned item(s). The refund amount will be credited back to the original payment method.

Changes to Orders

If you need to make changes to your order, please contact our customer support team within 24 hours of placing your order. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.

Exceptions

Certain products may have specific cancellation policies, which will be clearly stated on the product page.

Contact Us

If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us:

Email: theAgrex@gmail.com

Phone: +91 6387 404 696

How to Track Your Order

Tracking your order is a simple process that allows you to monitor the status of your shipment from the moment it leaves our warehouse until it arrives at your doorstep. Here’s how to do it:

Step-by-Step Guide to Tracking Your Order

  1. Check Your Confirmation Email: After placing your order, you will receive a confirmation email at the email address you provided during checkout. This email contains important information about your order, including your order number and a tracking link.
  2. Locate the Tracking Link: In the confirmation email, look for a section that mentions tracking your order. It will typically include a phrase like “Track Your Order” or “Click here to view your order status.” The tracking link is usually highlighted or underlined.
  3. Click on the Tracking Link: Clicking the link will redirect you to the shipping carrier’s website, where you can see the current status of your shipment. If the link doesn’t work, you can also visit the carrier's website directly and enter your tracking number manually.
  4. View Your Shipment Status: Once on the carrier’s tracking page, you’ll see detailed information about your shipment, including its current location, estimated delivery date, and shipping history.
  5. Contact Customer Support (if needed): If you encounter any issues or have questions about your order status, don’t hesitate to reach out to our customer support team. You can find contact information in the confirmation email or on our website.

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